Shipping policy
Earthling Mushroom Farm's Shipping Policy
At Earthling Superfoods, we're dedicated to delivering your orders promptly and in excellent condition. Here are the details of our shipping procedures:
1. Order Processing Time:
- Fast Dispatch: We aim to ship out normal orders within 1 business day, unless otherwise noted on our website or in our communications.
2. Shipping Fresh, Perishable Products:
- Refrigerated Transport: Orders with fresh items are sent via Nim Express in refrigerated vehicles.
- Prompt Refrigeration Needed: Use the tracking info provided to receive and refrigerate your order within an hour of delivery to ensure freshness.
3. Shipping Shelf-Stable Products:
- 35 THB Nationwide Shipping: For orders with only shelf-stable items, we offer 35 THB shipping across the nation with Kerry Express.
- Estimated Delivery: Delivery dates or times can't be guaranteed as they depend on the carrier, but we provide estimated timelines.
4. Bangkok Same-Day Delivery:
- Grab Delivery: For our Bangkok customers, we offer same-day delivery for all our products (unless preordered or specified otherwise) via Grab.
- Dynamic Pricing: Please note that the pricing for Grab delivery is subject to change due to courier market price fluctuations.
5. Tracking Your Order:
- Stay Updated: We'll send you a tracking number once your order is on its way.
6. Carrier Reliability:
- Trusted Partners: We use reputable carriers for handling your orders, although certain delivery aspects are beyond our control once the order is with the carrier.
7. Customer Support:
- We're Here for You: If you have any questions about shipping and delivery, please contact us. We're committed to ensuring a smooth experience.
Thank you for choosing Earthling Mushroom Farm. We're excited to be part of your health journey and are committed to delivering our best to you.
